Refund and Returns Policy

Overview

All our services and bookings are strictly Non-Refundable and Non-Cancellable.
By purchasing or availing our services, you acknowledge and agree to this policy in full.

Since our services are non-refundable, no returns, cancellations, exchanges, or refunds will be issued under any circumstances, including but not limited to:

• Change of mind
• Incorrect selection
• Delay or non-usage of service
• Service not meeting personal expectations

Non-Refundable & Non-Cancellable Services

All the following fall under our non-refundable policy:

• Service bookings
• Digital services or plans
• Hotel/restaurant/event bookings
• Gift cards or vouchers
• Downloadable or electronic items
• Any customized service

Once a service is booked or purchased, the amount is 100% non-refundable, and the order cannot be modified, cancelled, or exchanged.

Exceptional Cases (If Applicable)

In extremely rare cases where a refund or adjustment may be considered, it will be solely at our management’s discretion.
Such approval is not guaranteed and may require:

• Proof of purchase
• Valid documentation supporting the request

Please note that these exceptions are rare and evaluated case-by-case.

Service Delivery Issues

If you face any issue related to service delivery, please contact us immediately at {email address}.
Our team will assist you in resolving the issue, but it will not qualify for a refund or cancellation.

Gifts & Third-Party Orders

If a service was purchased as a gift, the same non-refundable and non-cancellable policy applies.
No refund will be issued to the gift recipient or the purchaser.

Shipping (If Applicable)

For physical items (if any), shipping charges are non-refundable.
Customers are responsible for return shipping in case of replacement (only if approved by management).

Need Help?

For any questions regarding this policy, contact us at exotica.ritu@gmail.com